“Continue to support brokers with clear and honest communication about what they can and cannot do.” Now, two years later, BW is one of the top lenders, and it’s all down to the support of Tes.”Īnderson sets herself apart by: being an expert and reliable resource.Īnd the brokers who nominated Anderson say the way for her and other BDMs to build business over the next year is to: Tes asked me at the beginning of 2021 to give BW a deal and try them out. “Not only will she answer the phone, but she will also go into a fight with credit when they get it wrong. “Tes is a superstar,” says the broker who nominated her. Sharing the write up on the Australian broker : They excelled in:Ĭustomer service, responsiveness, communication and product knowledge. They were pared down to 150, and, ultimately, 55 outstanding BDMs were selected. More than 900 nominees were submitted for Australian Broker’s 5-Star BDMs 2023 awards. This is my third year : 5 Star BDM from 2021, 2022 and now 2023. I am over the moon, Thank you to all my broker partners for nominating me for the 5-Star BDM. The question is - do we want to be a part of that miracle? Tes says YES 100%! We want to give a shout out to a valuable member of your team, and truly celebrate her and give recognition she deserves.” She didn’t know us from a bar of soap, but she had treated us with kindness and care. I just want to sing praises for the kind of person that she is and how lucky of an organisation Bankwest to have her as an employee. Quoted from a letter that was sent through by one of her broker customers, “So here Tes for the rescue, she knew how critical it was to settle next day and she made it happen. This focus has always contributed to her success.īecause of this grit and success-driven mindset, she has consistently achieved targets and KPIs and has won a number of industry awards and has been recognised for her outstanding service. Tes considers herself a Servant Leader - providing excellent service to her brokers and encouraging them to do what is right and to get their loan submissions right the first time. So, for them to feel strongly about me as a person, as their business partner and as their BDM – I am truly grateful.” They have given me a minute of their time to go online and vote for me. “I am thankful and blest that my brokers feel strongly about me and got out of their way to vote. She will always treasure the recognition and favourable support given by her brokers. “Thankful” is not enough to describe how Tes is feeling. For instance, she spoke to her broker at 6:30 pm on a Friday evening about a declined deal and wrote the credit appeal that same night and submitted it to credit for consideration - an example of her exhausting every kind of support she can give to her broker.īecause of this unwavering commitment to providing her best service to her brokers, brokers have shown their appreciation by voting for her at the Brokerpedia National BDM Excellence Awards. “I am the face of Bankwest to my brokers, the buck stops with me, I want to take ownership of what’s going on.” She describes herself as a very hands-on BDM who would not stop trying until the work is done. “You need warriors, miracle workers to work beside you, a BDM who is willing to go the extra mile, to ensure great customer experiences from both our broker partners and their customers, that is why I am here to serve.”Įven in difficult times, Tes takes responsibility. She wants to deliver brilliant customer experiences every day! She is focused on having these home loan transactions go smoothly and works closely with her brokers to make this possible. Working as a BDM at Bankwest, Tes is fully aware that she does not only service brokers but there is a client at the end of every home loan transaction, waiting to get into a home or buy their first investment or create wealth. Tes Anderson is! We should all strive to be!
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